Lemhi opens to all MSPs with ConnectWise PSA integration at IT Nation Connect

Lemhi will make its managed AI platform generally available to every MSP on Nov. 4 at IT Nation Connect Global in Orlando. The launch comes with a certified ConnectWise PSA integration, new PitchIT Lounge programming and fresh data showing growing demand for managed AI services.

Why it matters: - MSP demand for managed AI services is rising, and Lemhi is positioning itself as a ready-made service layer for providers that want to sell, deliver, govern and bill for AI work. - The launch gives MSPs a way to package AI readiness assessments and ongoing managed AI services inside the Microsoft ecosystem. - Lemhi is making the platform available as more clients ask MSPs for help with AI governance and adoption.

What happened: - Lemhi said its platform will be generally available to every MSP starting Wednesday, Nov. 4, at IT Nation Connect Global in Orlando. - The announcement includes a certified ConnectWise PSA integration and three days of programming in the PitchIT Lounge. - Lemhi is one of three finalists in ConnectWise's PitchIT competition. - John Harden, co-founder and CEO of Lemhi, will announce the general availability from the PitchIT stage on Nov. 4. - MSPs can sign up at lemhi.com and start a free trial.

The details: - Lemhi's design partnership program ran faster than planned and began in May. - Since May, Lemhi MSP partners have run AI readiness assessments for hundreds of organizations. - The partners have collected more than 2,000 employee assessments. - Lemhi says the platform lets MSPs move from the first AI readiness assessment to an ongoing managed AI service. - The company said the workflow runs natively inside the Microsoft ecosystem. - Lemhi is now a ConnectWise Invent Certified Integrator. - The integration was certified on Oct. 6, 2026, and is listed on the ConnectWise Marketplace. - MSPs can connect Lemhi to ConnectWise PSA, map clients and push AI engagement tasks into PSA tickets. - That setup keeps AI work inside the same service desk used for other client work. - Lemhi holds an NPS of 69 among its MSP partners, according to Retently's 2026 NPS benchmarks. - Retently's benchmark for B2B software and SaaS is 41, which puts Lemhi 28 points above the average.

Between the lines: - The launch timing suggests Lemhi sees a window to turn early partner interest into broader channel adoption while AI demand is accelerating. - The ConnectWise certification matters because MSPs often want new services to fit existing ticketing and billing systems, not create separate workflows. - Lemhi is using the PitchIT stage as both a product launch and a proof point for market traction. - The company's partner ratings and assessment data are being used to support the case that MSPs are ready to sell AI services now.

What's next: - On Wednesday, Nov. 4, John Harden will pitch at the PitchIT Finals and take questions in the PitchIT Lounge afterward. - On Thursday, Nov. 5, Lemhi will join a finalists AMA from 10:45 to 11:30 a.m. ET. - Also on Thursday, Lemhi will host a session titled, What We Wish We Knew Before Selling AI: MSPs on Building a Managed AI Practice, from 1:30 to 2:15 p.m. ET. - On Friday, Nov. 6, Harden will present findings from Lemhi platform data from 10 to 10:45 a.m. ET in a session titled, The Data Behind Shadow AI: What 1,900 Employee AI Assessments Reveal. - Lemhi says nearly 2 in 3 employees, or 64%, at companies that already use AI tools personally use at least one AI tool their company has not adopted. - Lemhi says that at companies where Microsoft Copilot is the only AI tool, 63% of employees use ChatGPT on their own. - The findings come from more than 2,000 employee AI assessments across hundreds of organizations completed between May and October 2026. - MSPs attending IT Nation Connect can find the Lemhi team in the PitchIT Lounge all week. - Lemhi is also inviting MSPs to request a demo and start a free trial at lemhi.com.

The bottom line: - Lemhi is betting that MSPs need a packaged, ticketing-friendly way to sell managed AI now, and it is using IT Nation Connect to make that pitch at scale.